Rome, November 19, 2017 - 13.25
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e-Government

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Training assessment

In order to assess the quantity, quality and usefulness of training, the administrations need to be equipped with suitable control and monitoring systems. The training department of RGS, in keeping with the principles established by the directive issued by the Civil Service Department (Frattini Directive), acknowledges the importance of checking training activities.

Assessment is not be considered as sporadic, or at the end of each training scheme, but represents a guidance program for the ongoing development of individual employees and the organization as a whole.

The use of a platform such as CampusRGS allows for complete, quick tracking from a quantitative viewpoint of the courses attended by all employees, both in traditional classrooms and in e-learning mode. The possibility of monitoring the level of knowledge of employees and the status of staff training schemes in an ongoing manner allows for fast, reliable planning.

At the present moment, assessment of results mainly concerns the level of satisfaction as regards training activities, and is performed via:

· end-of-course questionnaires for courses in traditional or virtual classrooms

· an overall judgment (points) awarded to self-training courses attended. The average level of satisfaction as regards self-training courses is shown in the Course Catalogue in such a way as to guide staff choices with regard to optional courses (chosen individually within a set limit).

· The impact on working activities and the organization is assessed in an ongoing manner, albeit not structured, by the result the RGS manages to obtain when called upon to perform new tasks which is an increasingly frequent occurrence.

In order to develop a structured, customized methodological approach dedicated to assessing training and the impact of training on the organization, the training department has launched the SI. VA. FOR. (training assessment system) project together with Consorzio Mipa.

The project aims are:

· to increase the know-how and skills of managerial staff and especially those in charge of assessing training

· to integrate training assessment into the training management cycle as a characteristic process of a repeated planning, supply, monitoring and assessment system.

· professionalize the role of trainers and training representatives with regard to the dynamics of updating the public operating system which generate different training management needs.